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Hello everybody,
yesterday after the deployment of Windows 10 Professional (x64) on a new laptot, i found a problem with Realtek HD Audio Controller drivers.
The laptot is an Asus X550LD, and even installing the downloaded drivers from the asus official site the problem persisted (only for the audio while the other drivers have been installed correctly).
In a second moment, trying to figure out the problem, i've distributed with clonezilla a master image created on the same virtual environment of the first Acronis image distributed but the problem did not occur. The only differences between the two images is that are the second image was created with Micrsoft sysprep and acquired with clonezilla, while the first image was create and acquired directly with Acronis Master Image Creator and deployed with Universal restore.
Have you received similar feddback in the past? Have you any suggestions to solve this problem?
I've seen it before too, and would go into the registry and make the change. I don't know why it happens on some deployments and not others, but what seems to happen on some systems is not a driver issue, but it actually shows up in device manager as 'failed to start' which prevents the driver from loading. Just curious, but see if 1 of these gets the audio to work (as a work-a-round).
01)HKEY_LOCAL_MACHINESYSTEMcontrolSet001ServicesHDAudBus
Modify REG_DWORD 'Start' and set it to 3
Go back into computer management >>> device manager and uninstall the 'high defintion audio controller'
Scan for hardware changes and it should pick up the generic driver and audio should work again.
----------- OR -------------
02)https://www.drivereasy.com/knowledge/fix-sound-issue-this-device-cannot… (Once removed, then delete the driver and reinstall and see if that helps.)
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
in the right pane, righ-click UpperFilters.
If you do not see UpperFilters there, find and right-click LowerFilters. (Note: If you do not see the UpperFilters or LowerFilters registry entry, this method is not for you.)
Click Delete on the context menu.
When you are prompted to confirm the deletion, click Yes. Restart the PC
_________________
Of course, that doesnt' solve the issue as to why it happens, but if you can repeat it on the same image deployment, I would open a support case with Acronis and provide this information - especially if one of them fixes the issue after deployment.
Also, for my own testing, this is what I'd do...
Take the same sysprepped system that works with Clonezilla and take an image of it with Snap Deploy Image Creator. Then push it to the same trouble hardware with Snap Deploy WITHOUT the universal deployment and see if the same audo behavior occurs or not.
If not, take the same sysprepped image and then deploy with Snap Deploy and run univesal deploy and see if the audio works with the sysprepped image. If it works with sysprep first, but not without using sysprep, you have a work-a-round. If neither works, this is definitely something Acronis should look into more closely.
(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM Drivers
Thanks for the soulotion N01, it worked for me and saved the day!
In reply to I've seen by Bobbo_3C0X1
This helped me as well. Thanks.
Thanks very much. Solution #1 worked for me, as well. The only additional wrinkle was that after the hardware scan found the 'new' device, no drivers were available. I then downloaded the audio driver from the manufacturer (Lenovo in my case), installed it, and all is now working fine.
Solution #1 worked!
I have a Toshiba Satellite S55-A5295. Just installed Acronis cloned WD BLUE 3D NAND SSD 1TB and lost audio. Tried several fixes that didn’t work.
Changed Start from 4 to 3 then reinstalled High Definition Audio Controller.
Red X over Sound icon went away - Sound is working now!
Thank you!
There is an easier fix from Device Manager. Open the properties of the Realtek controller. Click Update Driver. Click Browse my Computer. Click Let me choose from available drivers. Highlight the Realtek controller. Click Next. The driver gets corrected.
Hello everybody,
yesterday after the deployment of Windows 10 Professional (x64) on a new laptot, i found a problem with Realtek HD Audio Controller drivers.
The laptot is an Asus X550LD, and even installing the downloaded drivers from the asus official site the problem persisted (only for the audio while the other drivers have been installed correctly).
In a second moment, trying to figure out the problem, i've distributed with clonezilla a master image created on the same virtual environment of the first Acronis image distributed but the problem did not occur. The only differences between the two images is that are the second image was created with Micrsoft sysprep and acquired with clonezilla, while the first image was create and acquired directly with Acronis Master Image Creator and deployed with Universal restore.
Have you received similar feddback in the past? Have you any suggestions to solve this problem?
Acronis Drive Cloning
I've seen it before too, and would go into the registry and make the change. I don't know why it happens on some deployments and not others, but what seems to happen on some systems is not a driver issue, but it actually shows up in device manager as 'failed to start' which prevents the driver from loading. Just curious, but see if 1 of these gets the audio to work (as a work-a-round).
01)HKEY_LOCAL_MACHINESYSTEMcontrolSet001ServicesHDAudBus
Modify REG_DWORD 'Start' and set it to 3
Go back into computer management >>> device manager and uninstall the 'high defintion audio controller'
Scan for hardware changes and it should pick up the generic driver and audio should work again.
----------- OR -------------
02)https://www.drivereasy.com/knowledge/fix-sound-issue-this-device-cannot… (Once removed, then delete the driver and reinstall and see if that helps.)
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
in the right pane, righ-click UpperFilters.
If you do not see UpperFilters there, find and right-click LowerFilters. (Note: If you do not see the UpperFilters or LowerFilters registry entry, this method is not for you.)
Click Delete on the context menu.
When you are prompted to confirm the deletion, click Yes. Restart the PC
_________________
Of course, that doesnt' solve the issue as to why it happens, but if you can repeat it on the same image deployment, I would open a support case with Acronis and provide this information - especially if one of them fixes the issue after deployment.
Also, for my own testing, this is what I'd do...
Take the same sysprepped system that works with Clonezilla and take an image of it with Snap Deploy Image Creator. Then push it to the same trouble hardware with Snap Deploy WITHOUT the universal deployment and see if the same audo behavior occurs or not.
If not, take the same sysprepped image and then deploy with Snap Deploy and run univesal deploy and see if the audio works with the sysprepped image. If it works with sysprep first, but not without using sysprep, you have a work-a-round. If neither works, this is definitely something Acronis should look into more closely.
(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM Drivers
Acronis Drive Cloning
Thanks for the soulotion N01, it worked for me and saved the day!
In reply to I've seen by Bobbo_3C0X1
Driver Acronis Tib Mounter
This helped me as well. Thanks.
Acronis Drivers
Acronis Drive Monitor Download
Thanks very much. Solution #1 worked for me, as well. The only additional wrinkle was that after the hardware scan found the 'new' device, no drivers were available. I then downloaded the audio driver from the manufacturer (Lenovo in my case), installed it, and all is now working fine.
Solution #1 worked!
I have a Toshiba Satellite S55-A5295. Just installed Acronis cloned WD BLUE 3D NAND SSD 1TB and lost audio. Tried several fixes that didn’t work.
Changed Start from 4 to 3 then reinstalled High Definition Audio Controller.
Red X over Sound icon went away - Sound is working now!
Thank you!
Acronis Driver Download
There is an easier fix from Device Manager. Open the properties of the Realtek controller. Click Update Driver. Click Browse my Computer. Click Let me choose from available drivers. Highlight the Realtek controller. Click Next. The driver gets corrected.